Terms and Conditions
Find out more about our General T&Cs, Trade Policy and Website T&Cs
On this page you will find information on the Terms and Conditions that apply to your visit to Calanais Standing Stones & Visitor Centre and all associated tickets, events, experiences, packages, add-ons, and any other purchases made in connection with your visit. If you have any questions please contact us.
Tursachan Trading Limited (“the Company”) is a private limited company incorporated in Scotland under company number SC157572. The Company’s registered office is located at Calanais Visitor Centre, Isle of Lewis, HS2 9DY, United Kingdom.
Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services, products, website(s), and facilities operated by Tursachan Trading Limited (“the Company”, “we”, “us”, “our”).
By accessing our website, engaging with our visitor-attraction services, purchasing products, or using any facilities we operate, you agree to be bound by these Terms.
Company Information
Tursachan Trading Limited is a private limited company incorporated in Scotland under company number SC157572. The registered office address is Calanais Visitor Centre, Calanais, Isle of Lewis, HS2 9DY, United Kingdom. The Company’s principal activities include the operation of Calanais Visitor’s Centre and trade as Calanais Visitors Centre & Standing stones.
Use of Website and Services
3.1 You agree to use our website and services only for lawful purposes and in compliance with all applicable laws.
3.2 We endeavour to ensure that the information on our website is kept current, it may not accurately reflect the position at the time you place an order. All descriptions provided on the website are for general information purposes only and shall not constitute a sale by description.
Visitor Attraction and Services
4.1 Access to Calanais Visitors Centre & Standing Stones is subject to availability, safety policies, and operational requirements. Admission tickets can be purchased online or in person at our venue. General admission tickets include entry to our interpretation space as well as Calanais Standing Stones. Once booked and upon activation, your ticket is valid for 12 months from date of original visit.
4.2 Proceeds from ticket sales support the charitable aims of Urras nan Tursachan and the work of Historic Environment Scotland, with a portion allocated to the Calanais Fund for Heritage.
4.3 Once booked, a digital ticket will be issues via email, this can be printed or shown on your electronic device and be used for each visit. Matching ID is required for digital as well as physical tickets.
All prices are inclusive of VAT at the current rates and are correct at the time of entering information onto the system. We reserve the right to change prices at any time.
Adult tickets are valid for individuals aged 17 years old and over.
Children’s tickets are valid from 5 to 16 years old inclusive. Admission for children under 5 years old is free. Under 16’s must be accompanied by an adult.
General admission tickets cannot be used for educational visits, which require a separate education specific ticket.
We reserve the right to change prices at any time without notice.
4.4 Tickets for special events are only valid for the day of purchase and do not allow entry on any other date and for any other attraction. You must check the special event terms and conditions upon purchase.
4.5 If booking the Residents Pass which is available to all residents of the Outer Hebrides with HS post codes, please ensure you bring photo ID and proof of address.
4.6 If booking the Historic Environment Scotland (HES) admission ticket, then please ensure you bring your valid membership card with you on your visit for all applicable tickets.
4.7 Children aged 16 years and under must be accompanied by and adult, who must be aged 17 years or over.
4.8 Baggage cannot be stored at the visitor centre. Please make alternative arrangements for your baggage prior to arriving.
Conduct
5.1 No food or drink is permitted to be brought into the visitor centre. Only food or drink purchased from the cafe is allowed to be consumed within the cafe areas.
5.2 The use of all smoke related products including e-cigarettes, vaporizers, tobacco and its derivatives are prohibited, and this includes outdoor areas.
5.3 No commercial filming or photography is permitted without prior written consent.
5.4 Management reserves the right to remove anyone from the premises.
Online Purchases
6.1 Online orders become binding upon confirmation. We Reserve the right to cancel any order.
Cancellations and Refunds
7.1 Refund policies vary depending on the specific product or service purchased.
7.2 General admission tickets are non-refundable and non-transferable. Date and time changes are permitted subject to availability. All ticket changes must be made no later than 48 hours prior to the time of original arrival, after which period, tickets are non-changeable.
7.3 We reserve the right to cancel, reschedule, or close any part of our services, attractions, facilities, or events where necessary for operational, safety, legal or other reasonable grounds.
7.4 In the event that we cancel your booking or close the centre for reasons not attributed to you, you will be offered (i) an alternative date or time (where possible), or (ii) a full refund of the affected portion of your purchase. We shall not be liable for any additional costs you may incur, including but not limited to travel or accommodation expenses.
Limitation of Liability
8.1 Nothing in these Terms limits liability where unlawfully to do so. The Company is not liable for indirect or consequential losses.
Intellectual Property
9.1 All content provided by the Company is protected and may not be reproduced without permission.
Privacy
10.1 Personal data is processed in accordance with applicable data protection laws. Please see our privacy policy for more information https://calanais.org/privacy-policy/
Changes to Terms
11.1 These Terms may be updated periodically. Continued use constitutes acceptance of updated Terms.
Governing Law
12.1 These Terms are governed by the laws of Scotland.
Complaints
In the event of any complaints, please contact
General Manager
Calanais Visitor Centre
Calanais, Isle of Lewis
HS2 9DY
Email: bookings@calanais.org
Contact Information
Turasachan Trading Limited
Calanais Visitor Centre
Calanais, Isle of Lewis
HS2 9DY
United Kingdom
| Item | Details |
|---|---|
| Entry and booking | |
| Availability | Trade group bookings are now being taken for Summer and Autumn 2026. |
| Pricing | Admission is £12.50 + VAT per adult (£15.00 incl VAT), £8.33 + VAT for children aged 16 and under (£10 incl VAT), and under 5’s are free of charge. Group sizes of minimum 12 and maximum 60 persons. |
| Included | 1 x tour guide and 1 x coach driver (must be booked). Parking for one coach for 1 hour (must be booked). |
| Trade portal | Prebooking is essential via the online trade portal. Bookings cannot be made in person or via email or telephone.
Trade customers must have an account to book with us. Please complete the trade registration form if you do not have an active trade account: Welcome! We look forward to working with you – Fill out form. Bookings must be made no later than 48 hours in advance of your visit. |
| Coach parking | Coach parking must be booked with your group admission at time of booking. |
| Group size | Minimum 12 persons and maximum 60 persons. |
| Payment | |
| Invoicing | All charges will be invoiced post departure to the address provided on the account. |
| Payment terms | Invoice balances are due within 30 days of the visit date. |
| Non-payment | We reserve the right to cancel future bookings for operators who fail to pay promptly. |
| Amendments and cancellations | |
| Date & time amendments | Date and time amendments can be made via the online trade portal up until 48 hours before the visit. |
| Visitor number amendments | Visitor number changes must be emailed to trade@calanais.org no later than 48 hours before arrival time. Increases are subject to availability.
After this time, groups arriving with fewer people than booked will be charged for all pre-ordered tickets. Bookings arriving with more people than booked cannot be guaranteed entry due to restricted site capacity. |
| Cancellations | Can be made via the online trade portal up until 48 hours before the visit. After this time, all pre-booked tickets will be charged. |
| Unforeseen circumstances | Occasionally UnT may cancel bookings due to unforeseen circumstances. In this event operators will be informed as soon as possible and will not be charged. |
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Tursachan Trading, the owner and operator of this Website.
Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Tursachan Trading and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Tursachan Trading and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
All Content included on the Website, unless uploaded by Users, is the property of Tursachan Trading, our affiliates or other relevant third parties.
Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.
By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting any licence or right to use any trademark, logo or service mark without the owner’s prior written permission.
You may, for your own personal, non-commercial use only:
- retrieve, display and view the Content on a device
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Tursachan Trading.
Prohibited Use
You may not use the Website:
- in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
- in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law or regulation;
- making, transmitting or storing electronic copies of Content protected by copyright without permission.
Registration
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering.
We may suspend or cancel your registration with immediate effect if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing. If you do so, you must immediately stop using the Website. Cancellation does not affect statutory rights.
Password and Security
When you register on this Website, you will be asked to create a password, which you must keep confidential.
If we believe there has been misuse of the Website or a security breach, we may require you to change your password or suspend your account.
Links to other websites
This Website may contain links to other sites not under the control of Tursachan Trading.
We accept no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use.
The inclusion of a link does not imply endorsement.
Privacy Policy and Cookies Policy
Use of the Website is governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by reference.
You can view these at https://calanais.org/privacy-policy and https://calanais.org/cookies-policy.
Availability of the website and disclaimers
The Website and any services provided are offered “as is” and “as available”. We give no warranties of accuracy, compatibility or fitness for purpose.
We do not guarantee the Website will be secure or free from errors, viruses or malware.
We accept no liability for any disruption or non-availability of the Website.
We reserve the right to alter, suspend or discontinue any part of the Website at any time.
Limitation of Liability
Nothing in these terms limits or excludes liability for death or personal injury, fraud or fraudulent misrepresentation.
We are not liable for losses arising from events beyond our reasonable control.
- loss of profits, income, revenue or anticipated savings;
- loss or corruption of data, databases or software;
- any indirect or consequential loss or damage.
General
You may not transfer your rights under these terms. We may transfer ours where your rights are not affected.
These terms may be varied from time to time. Revised terms apply from publication.
These terms, together with the Privacy Policy and Cookies Policy, constitute the entire agreement between the parties.
The Contract (Third Party Rights) (Scotland) Act 2017 does not apply.
If any provision is held invalid or unenforceable, the remaining provisions remain in force.
This Agreement is governed by the law of Scotland and subject to the exclusive jurisdiction of the Scottish courts.
Tursachan Trading details
VAT number: 663727610
Email: hello@calanais.org
